Sudha Srinivasan
Decisive, Strategic, and Performance-Driven Professional
Targeting Senior Level Assignments in Service Delivery
Download ResumeExecutive Profile
A result-oriented, energetic professional offering over 16 years of extensive experience in Service Delivery.
- Highly skilled in F&A towers from customer invoicing to period close/year-end finalization; coordinated with statutory auditors to complete audits.
- Spearheaded the service delivery of R2R, O2C, and P2P processes for leading customers across Foods and Beverages, Telecom, Insurance, Manufacturing, Banking, and Medical industries.
- Expertise in core accounting and industry to direct process excellence and consistent service delivery; acknowledged with various awards for outstanding contributions.
- Led the transition team to migrate processes from customer locations worldwide for seamless integration.
- Supported solution strategy by encompassing customer requirements, gaining insights, and pivotal towards providing final solutions.
- Excellent track record of spearheading service improvement programs for minimizing gaps in productivity to ensure effectiveness and efficiency.
- Interfaced with stakeholders and identified business needs; bridged gaps between functional groups and technology for targeted solution development.
- Led reengineering of business service processes; evolved delivery processes and influenced operational issues.
- Success in leading design & development of applications/software; rich experience in requirement gathering & analysis, implementation, and support.
- Impeccable record of leading high-performance cross-functional teams toward accomplishment of common goals and managing multiple stakeholders.
Key Impact Areas
Team Building & Leadership
SLA / KPI Management
Performance Management
Incident, Problem, Change Management
Process Enhancement
Transition & Transformation
Client/Stakeholder Engagement
Global Service Delivery Management
Career Timeline
Tata Consultancy Services
Project Manager – Service Delivery (Finance)
Since Mar’23
Tata Consultancy Services
GPO Accounts Payable (Medical Firm)
Oct 2021 – Feb 2023
General Electric & Genpact India Private Limited
Operations Manager / Intercompany Manager
Feb’17 – Oct’21
IBM India Pvt Ltd
Manager – Shared Services (Food & Beverages client)
May’14 – Aug’16
Saint Gobain Glass India Limited
Team Lead / Manager
Oct’11 – May’14
WNS Global Services
Process Analyst / Senior Finance Analyst – Accounts Payable
Dec’07 – May’11
Hewlett Packard
Finance Associate
Aug’05 – Nov’07
Professional Experience
Project Manager – Service Delivery (Finance)
Tata Consultancy Services, Chennai | Since Mar’23
- Currently handling Project Manager role for a Banking client.
- Project plan preparation & Onshore support for Process analysis.
- Automation & Transformation opportunities identification & implementation support.
- Driven Automation Initiatives across all centers in Budapest, Malaysia, China for standardization and Productivity.
- Instrumental in developing an auto matching tool for Vendor Reconciliations & GRIR Reconciliation.
- Drove a project in implementation of SAP & conversion of manual process into automated process.
GPO Accounts Payable (Medical Firm)
Tata Consultancy Services, Chennai | Oct 2021 – Feb 2023
- Streamlined the inter-company process with enhanced controls and structured approach.
- Driving process reengineering of Invoice Process for automated processing of single line invoices.
- Automated the manual payment process.
- Defined service standards guidelines, governance structure that act as benchmark for excellent service delivery.
- Front-leading service operations including KPIs, SLA Management, Volumes Management, Headcount & Forecasting.
- Heading, mentoring & monitoring the performance of team members to ensure efficiency in process.
- Developing mechanism for transition of To-Be process for global clients using robust share service model.
- Engaging & coordinating with vendors for critical issues, escalations & governance calls.
- Process automation is been done for GRIR clearing.
- Maintaining regular reviews and visibility to service requests to proactively address requests.
Operations Manager / Intercompany Manager
General Electric & Genpact India Private Limited, Chennai | Feb’17 – Oct’21
- Lead the core team for the Accelerate of year-end close with effectiveness/efficiency.
- Spearheaded the Accounts Payable & Intercompany ledger migration across APAC/Europe/NAM/LATAM to Chennai.
- Spearheaded a large team across all finance processes covering 3 delivery centers.
- Successfully standardized and improved quality of the Balance Sheet Reconciliations.
- Handled the execution of the APAC migration for R2R Processes.
- Managed the successful migration of intercompany activities from Budapest to Chennai.
- Played a pivotal role in process standardization across delivery centers.
- Reporting of Monthly financials to Senior management and customers.
- Period end management including Accruals Entries, Provision, Forex Reevaluation.
Manager – Shared Services (Food & Beverages client)
IBM India Pvt Ltd, Chennai, India | May’14 – Aug’16
Team Lead / Manager
Saint Gobain Glass India Limited, Chennai, India | Oct’11 – May’14
Process Analyst / Senior Finance Analyst – Accounts Payable
WNS Global Services, Chennai, India | Dec’07 – May’11
Finance Associate
Hewlett Packard, Chennai | Aug’05 – Nov’07
Education & Credentials
Bachelor of Corporate Secretaryship from Madras University, Chennai in 2002.
Personal Details
Languages Known: English, Hindi and Tamil